The internet is increasingly playing a dominant role in a complex range of criminal threats and activities. Through the use of social media and apps on the surface / public web to the hidden and encrypted content found on the deep and dark web, the internet is now a tool to radicalize beliefs; express criminal intent; find victims and co-conspirators; buy and sell stolen data and cyber hacking tools; traffic humans and weapons; influence foreign elections; extort money and steal identities; and distribute deep fake media and a host of other illegal content. This panel will discuss the law enforcement differences, trends, and challenges associated with detecting and disrupting threats on the public web vs dark web. It will also dive into the role of technology (e.g., AI/ML, quantum, and data analytics) and traditional law enforcement practices to support investigative leads, intelligence gathering, evidence collection, and criminal prosecution of internet-based crimes.  

The ability to collect, store, and share intelligence and crime data across the law enforcement community is critical to the success of any investigation. Officers and agents need accurate, searchable, and easily accessible case records and automated tools and technologies built into these systems to improve efficiency and productivity, uncover connections between seemingly unrelated cases, drive data driven decision making, and ensure the faster identification and apprehension of criminals, particularly in cases that span multiple jurisdictions and agencies. As technology continues its fast-paced evolution, are law enforcement case management systems keeping up? How is the mission impacted when agencies are at different stages of modernization? Can these systems help agencies meet new and evolving demands? This panel will explore the state of federal case management systems looking at where they have been and where law enforcement agencies want them to go.  Speakers will highlight the IT needs, challenges, and best practices on some of the top issues impacting case management modernization, including moving from electronic to digital records; digesting video feeds; security, privacy, and compliance; remote access; automation; managing legacy data; and the interoperability of data across systems and agencies.